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MattZ83
Participating Frequently
April 6, 2022
Answered

LMS not bookmarking or moving course to Completed page

  • April 6, 2022
  • 1 reply
  • 629 views

Hi, I'm using Captivate 2017 and have published to SCORM 2004. I've made sure that "Never Send Resume Data" is un-checked (turned off) because my client wants users to be able to resume where they left off. However, the course starts at the beginning upon closing it out and re-launching. I also have "Set exit to normal after completion" checked (there's no particular reason I have this checked other than wanting users to be able to start from the beginning if they were to relaunch the course after completion; but it's not a client requirement).

 

My client's LMS is not moving the course from the "Current Learning" page to the "Completed Learning" page (for most users, but not all users) nor is it bookmarking. I've tested the course in SCORM cloud and it shows that I Completed and Passed correctly. Last year when I took the course on my client's LMS, it moved the course to the "Completed" page. This year, it kept it on the "Current" page. I've made no changes to the course! I'm assuming my client's LMS is at fault somehow?

 

So my questions are:

- If I un-check "Set exit to normal after completion" could that have any impact on bookmarking or the LMS moving the course to the Completed page? (I want to determine if un-checking, republishing, and resubmitting to LMS admins is worth the effort. I'm assuming this feature doesn't impact bookmarking, correct?)

- Is there anything else I can do from my end other than making sure to leave "Never Send Resume Data" unchecked to get bookmarking to work?

- Is there a way to test bookmarking in SCORM cloud or is this feature only handled by a LMS?

 

I'm pretty new to working with LMSs. Appreciate any feedback. Thanks!

    This topic has been closed for replies.
    Correct answer Paul Wilson CTDP

    This is from the Adobe Captivate reference guide...

    Set exit to normal after completion Restarts the course from the first slide when users launch it again after successfully completing it once. If you select this option, the cmi.exit value is set to ‘Normal’ when the status changes to ‘Completed’.

     

    Perhaps because of this setting, it keeps it in the current learning section because if learners revisit the course it kind of resets it to incomplete. I'm just guessing but I would try unchecking Set Exit to Normal and see if moves over to completed.

    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity ExpertCorrect answer
    Community Expert
    April 6, 2022

    This is from the Adobe Captivate reference guide...

    Set exit to normal after completion Restarts the course from the first slide when users launch it again after successfully completing it once. If you select this option, the cmi.exit value is set to ‘Normal’ when the status changes to ‘Completed’.

     

    Perhaps because of this setting, it keeps it in the current learning section because if learners revisit the course it kind of resets it to incomplete. I'm just guessing but I would try unchecking Set Exit to Normal and see if moves over to completed.

    Paul Wilson, CTDP
    M
    MattZ83Author
    Participating Frequently
    April 6, 2022

    Thank you, Paul! I un-checked "Set exit to normal after completion" and the course moved to the Completed Learning page!

     

    That solves my main issue. The course still starts from the beginning upon closing it out (after going through a few slides) and re-launching. I've made sure "Never Send Resume Data" is un-checked. Any ideas why bookmarking still isn't working?

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    April 6, 2022

    Are you using a table of contents?

    Paul Wilson, CTDP
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