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A
Anonymous
July 11, 2016
Answered

LMS Reporting Errors

  • July 11, 2016
  • 2 replies
  • 633 views

Hi All,

I’m working with a new client who are using a bit of an outdated LMS. They’re having all sorts of trouble with reporting completion of their eLearning modules.

After many conversations with the LMS vendors, I’ve been advised that the reporting errors are being caused by a session timeout period the LMS has, where if 20 minutes passes where the SCORM doesn’t in some way communicate with or ‘ping’ the LMS, it will time out.  This means that the learner is spending 30 minutes doing an elearning module, the last 5 minutes of which is a quiz, but the quiz/completion results aren't getting reported back to the LMS because the session timed out before they started the quiz.

So during the content (non-quiz) slides, I need to find a way for the SCORM module to interact with the LMS and keep the session alive without changing the structure of the module.  I don’t like the idea of tracking slides viewed in the completion reporting (as there are a few branches, and not everyone will view the same number of slides by the end of the module). Can anyone suggest a simple fix for this?

thanks in advance!

Hannah

This topic has been closed for replies.
Correct answer Erik Lord

'Send Data on Every Slide' should do what you need. If nothing else, CP should send 'resume data' (since you don't have 'Never' checked' on every slide.

If Send Data on Every Slide is indeed only applicable to slides that send interaction data (which would surprise me), then you could possibly workaround by including a Next button on every slide with a value of 1....so that score would have to be sent to the LMS.

However, that will surely throw off your actual quiz score.

May be worth a try just to see if that solves or proves the issue...

How can you be sure the Send Data option only applies to quiz slides?

Cause if you look at the Configure button options next to SCORM 1.2...that has a 'SendTrackingDataAtEnd' template which is exactly for sending all data at the end...so that implies with the 'Default' template that data is sent throughout, not just for quizzes...

2 replies

Lilybiri
Lilybiri
Legend
July 11, 2016

Can you post the Reporting settings?

A
Anonymous
July 11, 2016

Here's what I'm currently using

Erik Lord
Erik LordCorrect answer
Inspiring
July 12, 2016

'Send Data on Every Slide' should do what you need. If nothing else, CP should send 'resume data' (since you don't have 'Never' checked' on every slide.

If Send Data on Every Slide is indeed only applicable to slides that send interaction data (which would surprise me), then you could possibly workaround by including a Next button on every slide with a value of 1....so that score would have to be sent to the LMS.

However, that will surely throw off your actual quiz score.

May be worth a try just to see if that solves or proves the issue...

How can you be sure the Send Data option only applies to quiz slides?

Cause if you look at the Configure button options next to SCORM 1.2...that has a 'SendTrackingDataAtEnd' template which is exactly for sending all data at the end...so that implies with the 'Default' template that data is sent throughout, not just for quizzes...

Gojak
Gojak
Inspiring
July 11, 2016

HI Hannah,

have you tried to check "Send Data on Every Slide" checkbox. Perhaps this can keep the session alive and solve the problem.

A
Anonymous
July 11, 2016

Thanks for the suggestion, sorry I should have mentioned that I've tried this already.  It seems that this only applies to quiz slides (sends the score slide by slide rather than all at the end of the quiz).

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