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urrachris
urrachris
Participant
December 1, 2017
Question

LMS Time Out Message

  • December 1, 2017
  • 1 reply
  • 1858 views

I have a problem with the LMS timing out before a user has completed their course:

Say a user starts a course and is interrupted, for whatever reason, and does not get back to their course to finish it until some time later.
The amount of time that has elapsed is enough for the session to time out on the LMS, but the user is unaware of this.
So, they continue with the course until it is complete.

At this point the user thinks they have completed the required course (which they actually have), but it is still not marked as complete in the LMS.
Is there a way to notify the user that the LMS has timed out and that they should restart the course (to continue where it left off/timed out)?

I have created a clunky mechanism by which each slide has X minutes until it times out and a message appears to prompt the user to close the browser and restart the course.

In Articulate Storyline there is a line in one of the HTML files that can be modified to turn on a popup error message once the session/connection has been interrupted.
Is there something similar in Captivate?

Thanks!

    This topic has been closed for replies.

    1 reply

    Erik Lord
    Erik Lord
    Inspiring
    December 7, 2017

    I've been half watching this hoping for a better reply, but you've been left hanging so I'll try.

    1. The timeout is a function of the LMS. Some LMS products have a hard limit. Some keep the session alive as long as the training is open. If they have a hard limit, the LMS should alert that the session is about to time out (like banking online, for example). So you may want to make a suggestion to the LMS vendor to avoid this behavior.

    2. The LMS should NOT timeout the lesson if there is activity detected. If it is timing out because it's a long course and there's no activity recorded until the end, you may be able to avoid that by ensuring the 'SendTrackingDataAtEnd' template in the scorm settings is not selected. Using the default template *should* send resume data back to the LMS every page or so...as long as you do not have 'Never Send Resume Data' selected elsewhere in that SCORM setting dialog.

    3. You can try to force data to be sent by creating a scored quiz item every couple pages, so the user has to answer and interaction data is then sent back to the LMS...again, as long as the 'SendTrackingDataAtEnd' template is not selected.

    4. Otherwise, you need a custom option. There's nothing in CP that I'm aware of that is like the Storyline option you mention. However, if you examine the JS code (I forget the name of the file, but look for a .js file in the published output), you may be able to track down where it sends commands to the LMS. It's been too long since I've worked with that to give you good guidance, but someone with solid javascript knowledge should be able to decipher that and construct a JS function you can call via Advanced Actions...so every couple pages, invoke that Advanced Action and call the JS function...which can do something basic like ask the LMS for the learner's username.

    Hope that helps!

      urrachris
      urrachrisAuthor
      Participant
      December 19, 2017

      I solved this by using JavaScript to create a popup window notifying the user that they had been locked out. It then disables the navigation buttons, forcing the user to close the window.

      The script is here if anyone is curious:

      countdown = setTimeout(timeOut, 10000)

      function timeOut () {

      alert('You can restart this course at any time and you can choose to resume where you <br> left off. You will continue to receive reminders until the course is complete and <br> you have certified your acknowledgment.', 'Your session has timed out. Please close this browser window');

      cp.disable("Button_1");

      }

      You have to also reset the timer when a navigation button is pressed, that way the timer is reset, or else it carries on to the next slide (this case it is set to 10000ms (10 seconds)) The code for the reset is:

      clearTimeout(countdown);

      cp.goToNextSlide();

      (or cp.goToPreviousSlide(); for the previous button)

      Hope this helps if someone else runs into a similar circumstance!

      Jeremy Shimmerman
      Jeremy Shimmerman
      Participating Frequently
      December 19, 2017

      I like your solution here - thanks for posting it. 

      If you want to force the user to close the window you could also use

      close();

      rather than disabling the navigation buttons.  If you want to give them a warning before the window closes, use 'confirm' instead of alert. This will break the javascript until the user hits the ok or cancel button. I think Captivate has its own built in 'alert' function but it does break the js.

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