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Demian.LR
Known Participant
January 9, 2014
Question

LMS will not refresh after course is closed

  • January 9, 2014
  • 2 replies
  • 3128 views

Hello,

I am hoping someone can give me insight into what might be causeing this problem.

I have a number of courses uploaded to both a staging site and a live site. We recently made a few changes to a course which I thought were quite minor and I uploaded the new scorm files to the LMS staging site for testing.

The changes were:

  1. the continue button on the Quiz Review slide has always had the text "exit" instead of "continue" but I recently changed the colour from grey to red.
  2. the message that a user received when they pass the quiz is different

The old courses worked on both sites as follows:

If a course was started and a user quite part way through the course the LMS would say resume course when the user logged back in.

If the course was failed then the user would see retake on the LMS when they logged back in and could then retake the course.

If the user passed the course, it was moved from an "In Progress"  area on the LMS to a "Completed" area on the LMS automatically.

Since I made the relatively minor changes to the courses, they will no longer move unless you choose to refresh the page. All courses that have not been updated still work as they should which is what leads me to believe it is not a LMS issue but rather the scorm file issue.

I am using Captivate 7 and have recently updated all my Adobe products so I should have the most recent version of the software. I am wondering if something has changed with how Captivate creates Scorm files?

Also under Reporting/advanced LMS for the courses I have selected Send data on every slide and Set exit to normal after completion (these have always been the settings)

Scorm files are SCORM 2004

Any input would be very much appreciated.

This topic has been closed for replies.

2 replies

C
cidvalue
Participating Frequently
March 4, 2014

I'm having the exact same issue using Cornerstone LMS and Captivate 7.  Doesn't matter what I do... exit will not automatically refresh the LMS browser and we have to do that manually (which is very confusing for our learners).  Is there something in the code of Captivate 7 that is not automatically refreshing the launch page (LMS)? ANYONE?

D
Demian.LRAuthor
Known Participant
March 4, 2014

Do you have the cmi.exit value set in your advanced actions anywhere? In my advanced actions I had:

cmi.exit set to 1

jump to slide 1

execute javascript

This worked for the longest time but there was an update to Captivate (or at least something seemed to change) and so I removed the cmi.exit set to 1 and it works now.

Hope this helps.

C
cidvalue
Participating Frequently
March 4, 2014

No I do not have any advanced actions anywhere. 

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 10, 2014

You could be running into a caching error.  Your users may not be using the very latest version of your course files.

Try getting one of the users that are partway through a module to to delete their browser cache and see if that resolves the issues.  If it does, any modules users have completed will still be registered in the LMS as such, but any modules they're part way through may need to be done again from scratch.

A great deal of the SCORM code has changed recently.  Especially during the change from Cp 5.5 to 6.0 when the new Rustici drivers were introduced.  If you created these courses with Cp7, then most of that code should be unchanged even when you update with a patch.  But this doesn't get you around the caching issue I mention above.

D
Demian.LRAuthor
Known Participant
January 10, 2014

Hi Rod,

I could be wrong but I don't think that is the issue.

The updated courses are only on the staging site as we do not transfered them until they are tested. Only those courses that have been recently updated are not working properly but I know that the correct course is being loaded as the button on the Quiz Review is now red. Yesterday I did a test on the live site and uploaded one of the updated courses to see if the problem persisted on the live site. Same problem was on the live site. When I removed this undated course and reverted back to the original the problem went away. It seems it is definitely an issue with the newly updated course.

The courses were oringinaly created using Captivate 6 but then saved in Cativate 7 months ago as I have been using it since if first came out. The original files that were working were created in Captivate 7.

Thanks

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