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optimusdad65
Participant
September 25, 2017
Question

LMS won't play Captivate course on devices with iOS 10 or 11

  • September 25, 2017
  • 1 reply
  • 179 views

I've created a course in Captivate 8. It plays from the LMS (Learner Community) on Android and on PCs/laptops. It also plays on devices using iOS9.3.5. But it won't play on iOS10 or 11. I'm using SCORM 2004 - 3rd edition. 

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1 reply

Erik Lord
Erik Lord
Inspiring
September 26, 2017

Three suggestions:

1. clarify what 'won't play' means. errors? forever loading? details...

2. Can you try it via the SCORM Cloud? Upload via desktop but then login via mobile and launch. Same issue?

3. Can you upload the unzipped package to a 'regular' webserver somewhere then directly launch the index_scorm.html file directly? If so, does it load?

I don't have an iOS 10 or 11 device to test from, but CP8 is kinda old and released well before OS 10/11, so likely if there's no resolution you should download the latest version of CP (2017), upgrade a copy of your project to that version, publish, and see if it works.

Could well be there are changes in iOS 10/11 that CP8 can't handle.

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