Loading video stuck at 50%

Forum|Forum|6 years ago
July 23, 2019
2 replies
2298 views

Captivate is acting very unstable when I try to insert an MP4 video (from my computer) onto a slide. I either get a completely black screen, or a progress box immediately shows 50% and stays there. I've tried running the file through Adobe Media Encoder - set to H264. Nothing works. Any ideas?

This topic has been closed for replies.

S

Suluaniusso

Participant

Hi all,

I'm working on a laptop with an extra videocard for 3D and video editing work.
I also work with 2 extra monitors.

For me the solution was to disconnect my monitors and try it again.
After disconnecting them, the video loads!

When the video has loaded completely, you can connect your monitors again and continue working.

This must be a video driver or video hardware problem.
It might also depend on which slots/connections you have connected your extra minitor(s).
Depending on that, a certain video card will be used or not.

I hope this can help somebody else also.

Good luck!

RodWard

Community Expert

How big is the video (in megabytes)?

Have you tried inserting another small MP4 (less than 10-20 megabytes) to test whether it is the video itself that is the issue?

T

Travis5CC2

Participant

Good afternoon,

I am having the same problem. It doesn't matter the size of video I am trying to import, it won't go past 50%. I have tried a smaller video at 17mb with no luck. Any ideas?

RodWard

Community Expert

I would suggest you try re-encoding the video using the Adobe Media Encoder tool that ships with Captivate. Perhaps the video is missing some meta data that Captivate needs.

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