Localized captivate 9.0.2.437 files with videos not publishing correctly

Forum|Forum|9 years ago
December 13, 2016
2 replies
311 views

Issue type: playback issues with entire HTML5 deliverable. (not just video content)
Captivate version: 9.0.2.437
Project structure: Local HTML folder structure
Captivate output format: HTML5 only (no swf)
Slide Video entity type: .mp4 event video; progressive download

Browsers tested :Chrome, IE 11

For reasons I do not care to go into, I am required to create localized versions of some captivate training modules for our lab classroom.
I am publishing in HTML5 because of significant issues we've had with swf files not launching mp4 videos thanks to flash player issues. But that's an issue for another time.

This HTML5 work-around has worked just just fine up till the most recent Adobe Captivate update I've installed: 9.0.2.437
Now when I attempt to view the published index.html file, my browser just sits there with the loader graphic spinning away, but if I refresh the window, it immediately begins playing. Automatically hitting refresh button is not a work-around I am willing to ask my paying customers to implement.
These files are all local, so I don't think having my IT team add a MIME type would do anything.

Audio and video

This topic has been closed for replies.

Lilybiri

Legend

Can you try to upload to a webserver? For HTML output change is that server has to have JSON on board which is use for images output in HTML.

RodWard

Community Expert

HTML5 multimedia content is not really a good fit for delivery from local hard drives or LAN servers. HTML5 is best delivered from a web server. And if your end users are intending to view the content on mobile devices, then web-based is likely to be the ONLY way they would consume it.

That's not to say that HTML5 output will NEVER work when played from local or LAN drives. In some cases, and in some browsers, it might work, but in other cases or with different browsers (or even different update versions of the same browser) it might fail. There are so many changes being made to web browsers and their security settings nowadays it's impossible to categorically state HTML5 content can be relied upon to work from local servers. If you go that route, your content could stop working overnight when someone installs the next system update. HTML5 is really intended to be a web-based delivery medium.

Out of interest...Have you tested your current content from a web server? (As long as that web server is set up with JSON mimetype enabled.)

Your issues with SWF content and MP4 videos not working from local servers is also likely to be due to browser security. Either because your browser now does not allow Flash Player or because the Flash Player plugin it DOES happen to have has not been configured on the end-user's system to trust the content folder location. That's been a known issue for many years.

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