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A
Anonymous
November 6, 2019
Question

Mac Catalina & Captivate 11.5.1.499 - NEED TO ROLLBACK TO LAST VERSION

  • November 6, 2019
  • 1 reply
  • 399 views

Seems many of us people who trust our software providers by performing updates quickly, have been bricked by the incompatibility between MacOS 10.15 and Captivate 11.5.1.499

 

We are told a patch will be released sometime (maybe December). Lovely. I can't wait. Unfortunaterly, economic reality and clients constantly demanding we do work for them... necessitates we can use the software.

 

PLEASE can anybody point me to some instructions that will allow me (and others in same position) to ROLLBACK to the previous version? Thanks very much for the assistance.

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1 reply

Lilybiri
Lilybiri
Legend
November 6, 2019

This is a question for Apple forums, because you have to roll back the iOS to the previous version, not Captivate. BTW this is not the only application struck by the incompatibility problem. Do you also complain to Apple? 

A
Anonymous
November 6, 2019

Please could I have USEFUL replies only. OS rollback is verging on ridiculous when I have one application which won't work.

 

My guess is to delete Captivate latest version

download the preferred (working) version from here https://helpx.adobe.com/captivate/kb/captivate-downloads.html

reinstall (knowing it is a demo version)

reconnect the demo to the subscription

 

And trying to be a wiser person, ALWAYS be sure to connect on Adobe CAPTIVATE forums before every trying to apply an update again.

 

Let me make one more point. Adobe CREATIVE CLOUD seeks to have permission to automatically update their apps. That seems to work on the whole and not cripple user's systems. The Captivate software is vastly inferior to the CC products and frankly, I find myself feeling resentful of the additional subscription for what feels a lot like a legacy hangover.

 

[If my suggested rollback solution isn't good, someone please point that out. Thx.]

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