Menus of Software Being Captured Freeze

I am using the latest version of Captivate 6 (checked updates). I am trying to capture software demos with Automatic (no panning, no narration). When I start the capture on the software I'm capturing, I select File > Open on that software, and that File menu on the software I'm capturing "sticks" (I select Open, it brings up a dialog box, but I can't get the File menu to go away).

I've tried the ESC key and CTRL W for refresh, but it sticks and ruins the simulation (it lets me continue to capture the demo, but that menu sticks).

Help!