Skip to main content
tiffanye442211
tiffanye442211
Participant
November 2, 2017
Question

Missing content and audio when publishing - Captivate 2017

  • November 2, 2017
  • 1 reply
  • 213 views

Hello - I am brand new to Captivate in general however picking it up pretty quickly. I have built a project from powerpoint and then recorded audio directly in CP. When I publish to My Computer for import to our LMS content from 1 slide is gone and only a blank screen appears. I have saved this as a responsive project and the blank slide appears during preview as well. 

This is the only slide that I incorporated and interactive 'button'. I am thinking that has something to do with it as when I rebuilt the slide w/o the interactive 'button' the slide appears. 

Secondly, the audio works until slide 7 then it stops playing. Sometimes it will start again. Most times I need to click the next arrow and skip ahead to the next slide. It repeats this issue on several slides thereafter or doesn't play the audio at all. Sometimes freezing up and not allowing me to click forward at all.

Any suggestions? Also how do I find a Captivate tutor?

Thank you! 

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
November 2, 2017

How did you convert a PPT based project to a responsive project? That looks very weird. Did you use Fluid Boxes or Breakpoint views? A Powerpoint project is never responsive, you need a lot of work to make it responsive, would never even try to do it myself.

Please, as a newbie, do NOT start with a responsive project. I also recommend never to use PPT to start a Captivate project, because you just end up with a sequence of movie slides, where you cannot edit any object.

Start with a normal, blank project and try to rebuild a Captivate project from scratch. In my experience as forum moderator since many years, as consultant and trainer, the three big stumbling blocks for newbies in Captivate are: Timeline, Quizzes and Themes. Have a look at this article:

Challenges for Starters - Captivate blog

tiffanye442211
tiffanye442211Author
Participant
November 2, 2017

Thank you Lilybiri for your reply. I was able to make the project responsive by using 'Save As Responsive'. From my understanding that was one of the upgraded features of CP 2017. Moving forward I will build everything out within CP however while I was waiting for approval to purchase CP I built out the project in PPT. I have been able to edit each slide within CP using "Edit with Microsoft Powerpoint". This project is essentially needed to be a sequence of movie slides with minimal interaction so that is fine for this particular case.

RE: missing content, I removed the 'button' and the rebuilt the slide without interaction and it will be fine for now. However the missing audio is my biggest issue. I am attempting to remove audio from each individual slide and re-adding it back in...fingers crossed.

Lilybiri
Lilybiri
Legend
November 2, 2017

Save as Responsive puts you in Fluid Boxes mode, but you'll have to add the fluid boxes. However with the PPT movie slides that makes no sense in my mind at all.  PPT slides are imported using the Blank master slide. In any theme that Blank master slide has NO fluid boxes. Result: your project is NOT responsive at all. That is the reason I told you that what you did has no sense.

Sorry to seem bit 'harsh', don't believe the  marketing guys. You can indeed convert a normal project to a responsive project, but then the work starts: taking out all content that is not compatible with HTML5, take out all the objects that are not supported in Fluid Boxes, take out all overlapping objects, even if they don't appear at the same time (Fluid Boxes are strictly 2-dimensional). Then you can start  creating Fluid boxes and moving objects into the boxes. However, I repeat: this has no sense for a PPT imported project at all.

Tell me what you want to prove, abandon this project if it has to be responsive.

As for audio: be sure to leave a small gap at the beginning and end of each slide.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices