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JudyWiessner
Known Participant
June 27, 2013
Question

Mouse disappears in CP6

  • June 27, 2013
  • 1 reply
  • 623 views

Has anybody seen a situation where the mouse starts to move correctly, then disappears for the last "inch" or so of the path before clicking?

This has turned up in some courses created by one particular person who has since uninstalled Captivate, so we have no way of checking the behavior.

This topic has been closed for replies.

1 reply

Erik Lord
Erik Lord
Inspiring
July 3, 2013

Haven't seen it...

Do you have the source files? Or that's what you're saying, you don't have CP anymore so even if you do have the source files, you can't open them...

(in which case, download the trial and use that?)

Are these 'full motion' (aka 'video') slides? If so, and the mouse is part of the recording, then the drop of the mouse is a product of a 'bad' recording and there's nothing you can do but re-record the process.

If these are not full-motion and the mouse is layered on top of the screenshots, check to see if perhaps the mouse is moving behind a layer on a higher level, so it's 'disappearing'.

If that's not it, if the project looks like it's setup correctly, then just try to republish it.

-E

J
JudyWiessnerAuthor
Known Participant
July 3, 2013

Thanks, Erik.  Actually, we still have CP - it was just the one person who deleted it, so we couldn't check it in her setup. 

We have now opened the files in CP7 and the issue has gone away .  For your interest, however, they were not full-motion, and I had checked the layers - nothing.  You could see the problem in the Preview too, so I didn't try to republish.

I guess I'll never know...

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