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Samantha5FE8
Known Participant
January 28, 2021
Question

MP4 Not supported in Captivate

  • January 28, 2021
  • 1 reply
  • 275 views

Hello,

We used Snag it to capture a screen recording which output as an mp4. When we tried to insert into Captivate it said it didn't recognize the format. When I tried to encode as an h264. It looked terrible.

 

Has anyone else had this issue and found a fix?

 

Thanks,

    This topic has been closed for replies.

    1 reply

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    Samantha5FE8Author
    Known Participant
    January 28, 2021

    The version I'm work with is 2019 11.5.1.499

    Lilybiri
    Lilybiri
    Legend
    January 28, 2021

    You are not using the most recent version which is 11.5.5.553.

    MP4 is a general name which covers multiple codecs. There seems to be an incompatibility, would have told to re-encode with AME but apparently you have already tried. I use Snagit only for static captures, for video capture I use Captivate or Camtasia. Hope someone else has more experience.

    S
    Samantha5FE8Author
    Known Participant
    January 28, 2021

    Could I insert it as a web object?

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