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neilb43596367
Participant
February 5, 2018
Question

MP4 Video not playing on imac

  • February 5, 2018
  • 1 reply
  • 231 views

I've embedded a couple of MP4 videos in a Captivate 9 presentation ond they play fine on pc, iPhones and iPads.  However, they won't play on iMac.  Any ideas?

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    1 reply

    Erik Lord
    Erik Lord
    Inspiring
    February 5, 2018

    If you get the MP4s over to the Mac on their own, not inside the CP project, do they play?

    Can you drag one on top of a Safari window and it plays?

    Or does it try to launch an external player?

    Have you tried on more than one Mac?

    N
    neilb43596367Author
    Participant
    February 6, 2018

    Thanks Erik.  I've discovered that Apple issued an OS update and have stopped videos and sound playing automatically.  Users have to go into settings and authorise them.  Thanks for your feedback though.

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