mp4 won't work in Windows Media Player

Question

I am working on a project that has embedded videos on slides.

When I save the project as an exe or swf, it works fine. I need it as an mp4. When I try to save it as an mp4, it works on a mac computer but not on a Windows computer. I have tried on Windows 7 and Windows 8. On Windows 7 I get a message that says "Windows Media Player has stopped working." On Windows 8, message says "element not found."

Some Captivate mp4s work; others don't. I haven't figured out what the difference is. Videos seem to work better than videos embedded in slides.

I'm using Captivate 6. I'm creating the projects on Windows 7.

thanks

micka75356628 · Accepted Answer

I got this to work. All I had to do was rescale the project to a smaller size.

RodWard · Answer

Try post-processing the MP4s through the Adobe Media Encoder. Sometimes that fixes any incompatibilities in the structure or encoding of the video and its metadata.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.