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J
jennamcgeach
Participant
April 16, 2018
Answered

Multiple choice quiz slides break once published/previewed in HTML5

  • April 16, 2018
  • 1 reply
  • 378 views

Hello!

Really hoping someone can help me puzzle out this mystery!

I have been trying to search for an answer to this issue for days, but I cannot find it anywhere.

[I have the Captivate 17 version.]

I've built a custom quiz at the end of my course, using a question pool. However, when I was previewing in 'HTML5 in Browser' the multiple choice quiz slides were not working; they would look like this...

(cannot advance to the next question, cannot select an answer, cannot view all options, radio buttons are missing, 'submit' button is missing etc.)

instead of this...

Yet, all other quiz slide types work perfectly, like this one:

Tried rebuilding the quiz from scratch, same issue. Tried removing all formatting, same issue.

I thought maybe it was a bug with the 'HTML5 in Browser' previewer (as it works when I just 'Preview Project' within Captivate), so I then published the project onto our LMS. EXACTLY the same issue occurred and only with the multiple choice quiz slides.

I have also checked whether it is something to do with how I built the slides(?). I created a brand new blank project and added a multiple choice quiz slide (without changing anything except the number of answers from 2 to 4).

I then tried to preview in HTML5 and, lo and behold, it doesn't work:

Should look like this:

Seems to happen with True/False now as well...

What on earth is going on??

Has anyone had this happen to them? Maybe it's the browser (used Chrome for LMS but IE for HTML5 in Browser).

I'm losing my mind trying to work it out!

Any help or suggestions would be MUCH appreciated!

Best regards,

Jenna

This topic has been closed for replies.
Correct answer Lilybiri

My question about the first quiz slides would have been: did you delete embedded objects? Those are the objects without any individual timeline (in master slide and quiz slide) and who cannot be hidden by unchecking a check box?

Since it also happens with a default theme now, it looks like you will have to reset the Preferences. If you have administrator rights, look for the subfolder 'utils' under the installation folder and run the file CleanPreferences... appropriate for your OS.

Beware: that meas some customisation will be lost. If you want to reset them after cleaning, have a look at this blog post:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

1 reply

Lilybiri
LilybiriCorrect answer
Legend
April 16, 2018

My question about the first quiz slides would have been: did you delete embedded objects? Those are the objects without any individual timeline (in master slide and quiz slide) and who cannot be hidden by unchecking a check box?

Since it also happens with a default theme now, it looks like you will have to reset the Preferences. If you have administrator rights, look for the subfolder 'utils' under the installation folder and run the file CleanPreferences... appropriate for your OS.

Beware: that meas some customisation will be lost. If you want to reset them after cleaning, have a look at this blog post:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

J
jennamcgeachAuthor
Participant
April 16, 2018

Lilybiri, thank you so much for your swift reply!

I will try and do as you suggest, following the steps in your blog post as kindly provided.

Lilybiri
Lilybiri
Legend
April 16, 2018

Crossing my fingers that this will solve your problem. Please remember: no deleting of embedded objects on quiz slides!

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