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Known Participant
March 30, 2023
Question

Multiple freezes/ crashes using Captivate 2019 (11.8.0.710) on Mac Studio running Monterey (12.6.2)

  • March 30, 2023
  • 1 reply
  • 291 views

I'm new to Captivate and still using the free trial, and it keeps freezing and/or crashing during the following operations:

  • Trying to open a new blank project in using a Custom size (1280 x 720).
  • Trying to resize the project once it is already open.
  • Trying to apply a new theme to a resized project (on the few occasions when I've been able to actually get a custom size).
  • Trying to import a Powerpoint presentation.
  • Trying to import new Assets
  • Starting Captivate (sometimes it freezes on loading)

I have tried resetting the preferences multiple times, restting the preferences and then rebooting, etc. Not sure what else I can try?

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    1 reply

    Lilybiri
    Legend
    March 30, 2023

    Only very few Mac users are around to help you. I suspect you'd need version 11.8.1 because it has not yet be released. Sorry...

    Known Participant
    March 30, 2023

    Is there somewhere I can report the crashes in the hopes that they might be addressed in the next version?

     

    Lilybiri
    Legend
    March 30, 2023

    You should find the crash log files in the Captivate folder, but I have no idea how they 'look' on a Mac.