Multiple issues with Captivate 2019

Forum|Forum|6 years ago
December 10, 2019
5 replies
679 views

When I try to start a new project using the Blank option, nothing happens. Also, in the Project Info | Recording | Defaults, there are no options available to select. I've uninstalled and reinstalled several times.

This topic has been closed for replies.

Correct answer Paul Wilson CTDP

Here is a little tutorial I prepared for just such a situation. https://youtu.be/WFc6ADSHQUY

RodWard

Community Expert

Your description sounds like you could have corrupted Preferences.

If the issue is related to corrupted Preferences, simply uninstalling and reinstalling is of little benefit unless you also reset the Preferences. You can do this by executing the batt files found in the Utils directory in the Captivate install directory in Program Files.

Kimberly HuffmanAuthor

Participant

Thank you so much for your reply @RodWard! I ran the batch file and received this error
Could Not Find C:\Users\myusername\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust\AdobeCaptivate*.cfg

The only files I have in this director are for Illustrator. Any ideas on how to get this file?

Thanks again!!

Paul Wilson CTDP

Correct answer

Community Expert

Here is a little tutorial I prepared for just such a situation. https://youtu.be/WFc6ADSHQUY

Paul Wilson, CTDP

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