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BRoemer
BRoemer
Participant
September 8, 2015
Question

My Captivate 8 trial subscription just ended. I need to purchase Cap 8, but my only option is to subscribe to (or start a new trial of) Cap 9.

  • September 8, 2015
  • 1 reply
  • 443 views

As above,  even though I'm opening Captivate 8 and attempting to license my expired trial software, it looks like a got caught in a unique issue of timing where my Captivate 8 trial subscription ended after Captivate 9 was made available.  I get sent to the Captivate 9 subscription page if I try to purchase from the "Your Cap 8 Trial Has Expired" startup screen, or if I respond to the email from Adobe asking to extend my Cap 8 trial with a non-committal $30 subscription fee.  It is possible for me to subscribe to Captivate 8?  My client uses Captivate 8 and doesn't plan on updating to Captivate 9 for the time being.  For that reason, I specifically need Captivate 8 right now so that they can open, review, and provide feedback on the content I develop.

Thanks in advance everyone!

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    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    September 9, 2015

    Sure, check out this related forum post:

    Can I stil subscribe to Adobe captivate 8?

    Hope that helps!

    BRoemer
    BRoemerAuthor
    Participant
    September 9, 2015

    PDT

    Thanks for the link and advice.  I've read through the instructions, logged into Adobe, and have the 64-bit files downloading as I type.  My only concern involves the last comment by Myrax32 on Sept 7th.  He stated that after installing the 8.0.1 application and attempting to secure a monthly subscription, he was only offered the Captivate 9 option.  This sounds like the situation I'm already in...my Cap 8 trial software is expired and when I use the links provides in the app, I can only subscribe to Cap 9.

    Am I misreading his situation?  If I re-install the Cap 8.0.1 application from the direct links and attempt to secure a monthly subscription, will I be offered a version 8 key?  OR, do I have this backwards, and when I get a subscription key for Captivate 9, I can enter it into my Captivate 8 software.  The obvious issue there is I want to avoid Captivate 8 saying this is not a valid Cap 8 key.  Thanks again.

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    September 9, 2015

    Glad to help!  Please see the followup response just added to Myrax on that thread... 

    In a nutshell, it's one of the differences between subscription vs. perpetual.  Subscriptions (only) can use either (or any) version, and generally don't use keys.  Perpetual is a fixed version instead, but never expires.

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