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fragione
fragione
Participating Frequently
March 12, 2015
Question

My course is stuck in the quiz section...

  • March 12, 2015
  • 1 reply
  • 268 views

I'm using captivate 8 and all the settings are set so the user can retake the quiz upon failure and review.

When I play the course, the first part allows full navigation, but when I get to the quiz it gets stuck.  I cannot move forward or back and I cannot answer the questions (grayed out).  I have removed and re-uploaded, but still does not work. Please help

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1 reply

Lilybiri
Lilybiri
Legend
March 12, 2015

What are the Quiz settings, especially the Required option? Do you have Branch aware checked? Did you change the master slides for questions, and if yes, what did you do?

fragione
fragioneAuthor
Participating Frequently
March 12, 2015

Thank you for your help.  The quiz settings are the same ones I always use (normally without issue).  The required option is to answer all, I do not have branch aware checked--what does that do?  I didn't change any of the master slides, they are all simple multiple choice questions. 

I set the playbar to disappear during the quiz, which might be a quick fix, as the issue started when the user used the back and forward buttons.-- still not sure why that matters (since the settings allow for retakes.

If you have any further info or clarification I'll appreciate it

Lilybiri
Lilybiri
Legend
March 12, 2015

The Required option can be the cause. There are other ways to be sure that the user answers all the questions, this is very restrictive and can cause issues. Try the default option to detect if that is the case.

As for Branch Aware:

Branch Aware Quiz - Captivate blog

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