Navigation Freeze Issues - Captivate 6

Question

Hello,I have a unique situation happening with a simulation project where I jump to a certain slide that has sub navigation and when the users clicks on the sub topic the project freezes from anywhere from 7-12 seconds. Once the subsequent page displays there are three buttons they can click on to jump to a section. When they click on one of these buttons the system freezes again but then does not progress. And it then renders the buttons nonfunctioning. This same project will randomnly display the black loading icon across the middle of the project as well and never disappear. You can still use the CBT but rollovers are disabled. Finally when the issue happens it will also randomnly not play audio that has been imported tot he slide.SpecsVersion - Captivate 6.0.1.240, have been advised by Adobe that I can't apply the patch as I have a perpetual license. But did try in 7 so I believe I'm thinking it's not patch related.Project publish size - 30 mbsAudio - Yes, on 80 slidesSlide Amount - 280 - I know this is a large file, the majority of it is made up of 10-15 page software simulations for about 20 different topics. The remaining 50 pages would be "designed" pages that contain images, text, rollovers, navigation buttons and such. I have a 218 page project that has pretty much the exact same specsLMS - SABA - The issue happens when publishing to our LMS or just publishing to a Web serverTroubleshooting so farI thought it may be related to the distance the project had to "jump", so I moved the problem section closer to the menu slide and that did not help.I had the menu jump to a different page thinking that was the issue. No successPublished in Captivate 7 Demo. No successHad co-worker publish. No successStill to trySplitting file into 3 seperate chunksI use the Hint Caption functionality on alot of the buttons. I wonder if I've used too many?Project uses the Glossary learning interaction - Will try removing that and making it a linkEnable the Captivate Table of Contents and remove my custom navigationSupporting ImageThis loading image with the gray overaly NEVER disappears. Some of the buttons will work also randomnly work with this image the way it is. For example I could click Main Menu and have it jump there, but other times I could click on it and it does nothing.Help!!! I apologize about the "randomness" of everything, I know it makes figruing it out that much harder. I will update this post with progress on those other issues I still have to try as well.This project has already past deadline and I really don't want to have to recreate it.Matt

imatt3000 · Accepted Answer

Haridoss, you are the best.Thank you very much for the offline troubleshooting that you and Adobe have been doing. Thanks to that, we have success.Community, as unique as I thought the issue was, so was the resolution.Adobe had me de-select two options within preferences and my file now runs smoothly and all "quirks" are gone.I had to select Edit -> Preferences -> Access the Quiz section -> select Settings...Deselect "Branch Aware" and "Show Progress"I re-publiished the file after Deselecting these two options and have no issues.Thank you againMatt

HaridossR1234 · Answer

Hi Matt,Can you please upload your project file to acrobat.com and email me the download link at ramadoss@adobe.comRegards,Haridoss

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