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Ashlee5FD0
Participant
May 5, 2021
Question

Need a serial number

I downloaded captivate to my personal computer but have already deactivated it. It is stating still that I need to deactivate the other comoputer within 30 days when I try to log in to my account on my work computer... yet it already has been deactivated o nthe other one, deleted and deposed from the trash folder. What is a serial numebr that I can use to login to this product? 

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    4 replies

    Lilybiri
    Lilybiri
    Legend
    May 5, 2021

    Is it a perpetual or a subscription license? 

    For a perpetual license you need a serial number. You can check the type of license under you Adobe account.

    For a supscription license you only need to log in with the Adobe ID which has been used when starting the subsctiption.

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    Ashlee5FD0Author
    Participant
    May 5, 2021

    Either way it is asking for a serial numeber and will not let me on without one. 

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    Lilybiri
    Lilybiri
    Legend
    May 5, 2021

    Which type of license????

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