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Bill Blackburn
Bill Blackburn
Participant
September 23, 2014
Answered

NeoSpeech install issue Captivate 8.0.0.145 download version

  • September 23, 2014
  • 2 replies
  • 4456 views

I am having problems installing the NeoSpeech text to speech (Captivate Voices 64 bit).

I have downloaded it successfully, but when we install it, it says we need a feature that was on the DVD or the download site. I downloaded Captivate from Adobe, and don't have a disc. I used the "Click here to download" and downloaded the Captivate 8 Voices_x64 file.

When I try running it, I get this pop up warning: "We've encountered the following issues. Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Adviser to detect the problem." 

We get this from the link: The Adobe Support Adviser has been discontinued "The Adobe Support Adviser tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."

I have tried chat with Adobe 3 different days, and it says they are busy, Any ideas on what I need to get to make this work?

This topic has been closed for replies.
Correct answer VikramGaur

Bill,

Please follow these steps :

1) Make sure Adobe Captivate 8 is not running and you have closed the installation window

2) Go to this location : C:\Users\user_name\AppData\Local\Adobe

3) Rename "OOBE" folder to "1234"

4) Try to install NeoSpeech Voices again

Thanks,

Vikram Gaur

2 replies

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
September 28, 2016

Earl,

Apologies for the late response, if you are still facing this issue, please contact Adobe Captivate Technical Support (tcssup@adobe.com)

Thanks,

Vikram Gaur

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
September 30, 2014

Hello Bill,

Welcome to Adobe Forums.

What is size of the Captivate 8 Voice_x64 file ?

Are you installing Neo Speech Voices on a Windows or a MAC ?

Thanks,

Vikram Gaur

Adobe Support

Bill Blackburn
Bill BlackburnAuthor
Participant
September 30, 2014

Windows platform, the WinZip file is 1,762,291 kb. 

VikramGaur
Adobe Employee
VikramGaurCorrect answer
Adobe Employee
September 30, 2014

Bill,

Please follow these steps :

1) Make sure Adobe Captivate 8 is not running and you have closed the installation window

2) Go to this location : C:\Users\user_name\AppData\Local\Adobe

3) Rename "OOBE" folder to "1234"

4) Try to install NeoSpeech Voices again

Thanks,

Vikram Gaur

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