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J
jenniferr62304337
Participant
September 29, 2023
Question

New Adobe Captivate

  • September 29, 2023
  • 1 reply
  • 122 views

My new Captivate continues to "not respond" and I have to force the app to close where I lose my work if it is not saved immediately. WHat is the fix for this?

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 30, 2023

    I cannot just give you a fix, just some suggestions and questions. Personally I also frequently have non-responding and lost projects. 

    • Do you have the application installed on your system, not on a networked drive?
    • Are your documents, which have the default paths for the projects and the cache also on your system?
    • Did you install this new version from scratch, or did you have another version of Captivate?
    • If you had a previous version did you clean the Preferences?

     

    J
    jenniferr62304337Author
    Participant
    October 9, 2023

    Everything is on my laptop and updated to the newest version. They are having me load a new beta version.

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