Inspiring

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New project from PowerPoint

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Creating a new project from a PowerPoint and when it is published it shows the desktop it was published from as well as the slides. Never had this happen before. Any ideas?

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Paul Wilson CTDP

Community Expert

Just a question — were you using software simulation or video demo to capture the PowerPoint presentation as you played it, or did you use the import PowerPoint presentation workflow?

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Paul Wilson, CTDP

Gray SusanAuthor

Inspiring

It was imported.

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Paul Wilson CTDP

Community Expert

That is very unusual.

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Paul Wilson, CTDP

D

DeanUtian

Community Expert

Hi Gray,

Did you manage to get your issue resolved?

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Gray SusanAuthor

Inspiring

No I didn't. But I haven't looked in the last week or so to see if anyone had answered lately.
Thanks,
Susan

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DeanUtian

Community Expert

Let us know if you get it fixed through the Adobe chat support and if so, share the solution.

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D

DeanUtian

Community Expert

You could also try use the Adobe chat. Ask if there is someone experienced in Captivate.

https://helpx.adobe.com/au/contact.html

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Paul Wilson CTDP

Community Expert

That's very unusual. I would reach out to Adobe for support on this. You can reach them directly at captivatehelp@adobe.com for assistance. I doubt many on the forums have encountered this issue.

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Paul Wilson, CTDP

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