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Gray Susan
Inspiring
November 30, 2021
Question

New project from PowerPoint

  • November 30, 2021
  • 4 replies
  • 419 views

Creating a new project from a PowerPoint and when it is published it shows the desktop it was published from as well as the slides.  Never had this happen before.  Any ideas?

This topic has been closed for replies.

4 replies

Paul Wilson CTDP
Community Expert
Community Expert
January 8, 2022

Just a question — were you using software simulation or video demo to capture the PowerPoint presentation as you played it, or did you use the import PowerPoint presentation workflow?

Paul Wilson, CTDP
Gray Susan
Inspiring
January 9, 2022
It was imported.
Paul Wilson CTDP
Community Expert
Community Expert
January 9, 2022

That is very unusual.

Paul Wilson, CTDP
Community Expert
January 6, 2022

Hi Gray,

Did you manage to get your issue resolved?

Gray Susan
Inspiring
January 6, 2022
No I didn't. But I haven't looked in the last week or so to see if anyone had answered lately.
Thanks,
Susan
Community Expert
January 8, 2022

Let us know if you get it fixed through the Adobe chat support and if so, share the solution.

Community Expert
December 29, 2021

You could also try use the Adobe chat. Ask if there is someone experienced in Captivate.

https://helpx.adobe.com/au/contact.html 

Paul Wilson CTDP
Community Expert
Community Expert
December 27, 2021

That's very unusual. I would reach out to Adobe for support on this. You can reach them directly at captivatehelp@adobe.com for assistance. I doubt many on the forums have encountered this issue.

Paul Wilson, CTDP