Inspiring

Question

New project from PowerPoint

Forum|Forum|4 years ago
November 30, 2021
4 replies
419 views

Creating a new project from a PowerPoint and when it is published it shows the desktop it was published from as well as the slides. Never had this happen before. Any ideas?

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Paul Wilson CTDP

Community Expert

Just a question — were you using software simulation or video demo to capture the PowerPoint presentation as you played it, or did you use the import PowerPoint presentation workflow?

Paul Wilson, CTDP

Gray SusanAuthor

Inspiring

It was imported.

Paul Wilson CTDP

Community Expert

That is very unusual.

Paul Wilson, CTDP

D

DeanUtian

Community Expert

Hi Gray,

Did you manage to get your issue resolved?

Gray SusanAuthor

Inspiring

No I didn't. But I haven't looked in the last week or so to see if anyone had answered lately.
Thanks,
Susan

D

DeanUtian

Community Expert

Let us know if you get it fixed through the Adobe chat support and if so, share the solution.

D

DeanUtian

Community Expert

You could also try use the Adobe chat. Ask if there is someone experienced in Captivate.

https://helpx.adobe.com/au/contact.html

Paul Wilson CTDP

Community Expert

That's very unusual. I would reach out to Adobe for support on this. You can reach them directly at captivatehelp@adobe.com for assistance. I doubt many on the forums have encountered this issue.

Paul Wilson, CTDP

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