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Participating Frequently
August 6, 2013
Question

No audio when published to HTML 5

  • August 6, 2013
  • 2 replies
  • 1576 views

Hello,

Im using Captivate 7.  I have a project with a video that has audio in the video, and also a couple small audio clips that are all on different pages, these are activated through an click button.  The problem is when I publish to HTML 5 I lose all audio.  The audio in the video is gone and the audio on the buttons is gone.  If I publish to SWF all the audio is available and working correctly.   It does not matter if I play the HTML on a mac, pc, ipad, etc etc there is no sound.   The thing that is really stumping me is when I play the project through captivate the audio is correct, it is just when I publish all audio is gone.

Any ideas?

Thanks,

This topic has been closed for replies.

2 replies

FireAndyAuthor
Participating Frequently
August 20, 2013

Issue was resolved. Turned out the preloaded image was corrupting the file.  Once I loaded a new image all sound issues were resolved

Thanks

Known Participant
August 20, 2013

FireAndy, what preloaded image was corrupting the file?  Did you have your audio attached to an image?  I am running into the same problem with having audio not play when I publish to html5.

FireAndyAuthor
Participating Frequently
August 20, 2013

MMDENT,

I did not have audio attached to an image.  The audio was 3 slides in and was a youtube streamed video an advanced action for when correct they got a clapping sound.

The corrupt image came from the preloader image.  File>project info>start and end.

The way I found this was by going through each property one by one until issue was found.

Participating Frequently
August 6, 2013

Hi FireAndy,

Can you try HTML publishing of new blank project in captivate containing audio.

Let me know if it is working.

Regards,

Haridoss

FireAndyAuthor
Participating Frequently
August 6, 2013

That did work.  I added a button with a play audio when clicked and it worked??  I went through my original project, took out the audio and added it back in from scratch and still nothing. 

thanks,

Andy

Participating Frequently
August 7, 2013

can you please upload your project with issue to acrobat.com and email me the download link at ramadoss@adobe.com

Regards,

Haridoss