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Robert Blakey
Robert Blakey
Participant
March 5, 2017
Answered

No sound when previewing or publishing responsive project - captivate 9

  • March 5, 2017
  • 1 reply
  • 322 views

I am using captivate 9

When I create a responsive project (or try to use one of the sample projects) I get sound on an individual slide when previewing, but not when I try a larger preview (eg 5 slides) or try to publish.  The only exception is that when I use the SCORM Cloud the sound works fine.

I have tried this with both my own projects, and sample projects from Adobe included with Captivate 9.  The result is the same with all of them.  Any ideas

This topic has been closed for replies.
Correct answer Robert Blakey

I ended up resolving the issue myself.  I tried using a different browser (MS Edge) and the problem disappeared.  I had been using Google Chrome as my default.

When I went back and looked at Google Chrome I had installed an extension called "Disable HTML5 Autoplay".  I deleted this extension and now everything works fine in Google Chrome as well.

1 reply

Robert Blakey
Robert BlakeyAuthorCorrect answer
Participant
March 5, 2017

I ended up resolving the issue myself.  I tried using a different browser (MS Edge) and the problem disappeared.  I had been using Google Chrome as my default.

When I went back and looked at Google Chrome I had installed an extension called "Disable HTML5 Autoplay".  I deleted this extension and now everything works fine in Google Chrome as well.

D
DouglasDH5
Known Participant
December 5, 2017

Thank you for posting; the Disable HTML5 Autoplay extension in Chrome was what was preventing sound from playing when previewing for me as well.

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