"Not connected to the Internet" - YES I AM!

Question

Hi, I'm not as angry as those capital letters would imply. This isn't a critical issue, just annoying.

None of the products in the eLearning Suite seem to be able to deal with an authenticated proxy environment. Even though I've been prompted for credentials, many of the Internet-dependent functions fail to work. Two examples:

Adobe Presenter 8.01 > Help ... "Not connected to the Internet. Check your internet connection and then try to access the help."
Adobe Captivate 6.01 > Help ... Program seizes up for a minute or so while it desperately tries to connect, then ... nothing. No error message. No help.

Thankfully, Help > Updates... and Adobe Application Manager have no problem downloading and installing updates. No other program on this machine has any problem prompting for credentials and accessing the Internet.

Any ideas?

Anit_Kumar · Answer

Please try the following:-Go to the Serial Number Validation screen. Click Having Trouble Connecting To The Internet. Click Offline Activation. Click Generate A Response Code. Write down the Request Code. Go to an online computer, and navigate to www.adobe.com/go/getactivated. Click Offline Activation. Sign in with your Adobe ID. Enter the request code and click Generate. Writes down your Response code. Go to the offline computer. Enter the Response Code obtained from the website. Click Activate.Hope this helps.

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