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debbieLoves
debbieLoves
Participant
October 24, 2019
Question

Not opening after mac save.

  • October 24, 2019
  • 1 reply
  • 138 views

I create on a pc windows 10 but my projects are proofed on a Mac. (NOT Catalina 10.5.) My Capitvate files will not open after they are saved on a Mac. This just started happening in the last few weeks. Any help would be great.

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 25, 2019

    Can those files still be opened on the Mac? If so, that at least means you don't completely lose the ability to edit them, but it's still not good.

     

    Are these CPTX files being stored on a network drive location and being directly opened from there rather than downloading to the end users hard drive BEFORE opening?

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