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A
Anonymous
May 12, 2010
Question

"Not Responding" when opening Captivate v4

  • May 12, 2010
  • 1 reply
  • 2534 views

I am having real problems when connected to my company network and trying to work in Captivate (v4, Windows XP).

The problem does not always happen when I am working with just one project, but if I open another project (e.g. to copy a slide or text etc), I get at least two, often three or four messages at the top of the Captivate screen telling me "not responding".

My question...when you launch Captivate when online, does it go off and connect to an Adobe website somewhere, for online help, updates etc?  (sorry about non-tech speak)

Maybe this is the problem and if so, is there anyway of turning off this auto link to Adobe when working on-line?

Noel

Staffordshire

England

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1 reply

W
webbo1968
Inspiring
May 12, 2010

Noel

I also get this same issue. It occurs on first launch of Captivate application. The trick is to launch the captivate application and let it settle down then launch a second or third if working on simultaneous projects.

Then I tend to leave these 'empty applications' if you like, open and minimized througout the day. If I need to open a project I browse and open it from within Captivate rather that finding the file on my HDD and launching which then has to launch the captivate application itself and that's where it delays.

It has something to do with the fact that Captivate launches and looks for 'my documents' and as we have 'roaming profiles' at work on the network, we have virtual 'my documents' which is where the delay is. I have noticed I do not get this delayed launch issue when launching on my laptop at home away from the work network.

Webbo

Captiv8r
Captiv8r
Legend
May 12, 2010

Hi all

I tried opening Noel's CP file on my own PC and almost immediately it causes my Captivate to go into "not responding". I'm thinking this may be a corrupt .CP file.

Cheers... Rick

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SorcerStone Blog

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A
Anonymous
May 13, 2010

Hi Rick,

Thanks for taking time to look at this.

I also believe the project became corrupt...what I dont know is what caused it.

The workaround was to copy the whole project on to a new project and carry on...

Noel

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