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G. Carleton Foster
G. Carleton Foster
Known Participant
November 13, 2020
Answered

Not responding when saving

  • November 13, 2020
  • 3 replies
  • 406 views

I am using Captivate 2019 (corporate environment, software isn't supported by IT). Over the last week Captivate starts to save a file, gets about 50% complete, then no response. Task Manager shows "No response" and CPU processing goes down to almost 0. To test, I tried an older file just to make sure it isn't an issue with my new recording. Anyone else seen this? Suggestions on how to resolve? I would hate to have to reinstall, but will look to any ideas to resolve. Thank you!

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    Correct answer Lilybiri

    Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

    3 replies

    Lilybiri
    LilybiriCorrect answer
    Legend
    November 13, 2020

    Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

    G. Carleton Foster
    G. Carleton FosterAuthor
    Known Participant
    November 13, 2020

    Good suggestion - I know with RoboHelp the files need to be local. I tried moving the file to the C: drive, so far so good. Let's hope that continues.

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Indeed, same requirement for Captivate.

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