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G. Carleton Foster
G. Carleton Foster
Known Participant
November 13, 2020
Answered

Not responding when saving

  • November 13, 2020
  • 1 reply
  • 396 views

I am using Captivate 2019 (corporate environment, software isn't supported by IT). Over the last week Captivate starts to save a file, gets about 50% complete, then no response. Task Manager shows "No response" and CPU processing goes down to almost 0. To test, I tried an older file just to make sure it isn't an issue with my new recording. Anyone else seen this? Suggestions on how to resolve? I would hate to have to reinstall, but will look to any ideas to resolve. Thank you!

    This topic has been closed for replies.
    Correct answer Lilybiri

    Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    November 13, 2020

    Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

    G. Carleton Foster
    G. Carleton FosterAuthor
    Known Participant
    November 13, 2020

    Good suggestion - I know with RoboHelp the files need to be local. I tried moving the file to the C: drive, so far so good. Let's hope that continues.

    Lilybiri
    Lilybiri
    Legend
    November 13, 2020

    Indeed, same requirement for Captivate.

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