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Participant
July 15, 2010
Question

OPen Captivate 4 project in Captivate 5 fails and shuts down Captivate 5

  • July 15, 2010
  • 2 replies
  • 707 views

I have a small project (6 slides) that was created using Captivate 4. When I attempt to open this in Captivate 5, I see the progress bar indicating that the slides are being upgraded to 5 and once that completes, I get an error message that it encountered an error and needs to close. I tried a couple other projects created in Captivate 4 and those open fine in 5.

I saved the text file created as a result of the error, but don't know what it is trying to tell me. I don't see an option here to attach the file.

I appreciate any assistance or direction you can provide.

    This topic has been closed for replies.

    2 replies

    Participating Frequently
    July 20, 2010

    Hi,

    Can you share both the text file and the .cp file, so that we can look into the issue?

    My email-id : cbaid@adobe.com

    Regards

    Chinmay Baid

    http://blogs.adobe.com/captivate

    cp2jcvAuthor
    Participant
    July 20, 2010

    Hi,

    I sent an email to your id with the failing project and the error text file. I appreciate your help!

    Regards,

    Joe

    Participating Frequently
    July 19, 2010

    Hi

    Can you please send the text file containing the error report?

    You can share the text file using your Acrobat.com account.

    Regards

    Chinmay Baid

    http://blogs.adobe.com/captivate