PDF's From Captivate 5.5 Not Playing . . .

Question

Hello,In the past couple of years I've developed about 15 presentations for our customers using Captivate.  They've all worked great until recently.  Today I dug in to see if I could figure out what the scoop is.  It looks like it all boils down to the fact that they don't like the latest version of "Adobe Reader" and "Flash Player".  With the latest versions installed here's what our customers (and myself) get:If I uninstall all the latest and greatest and re-install Adobe Reader 9.5.0 then try the production.  Works fine like it always did.Please tell me there's a better fix then downgrading.THANKS so much!And if this has been posted and answered a million times before, I'm sorry I missed it.  I did look around quite a bit and didn't see a fix.

AnitaHorsley · Accepted Answer

Hi- I have the same problem as Eddiebo924. I upgraded to Captivate 6 and the same issue occurs. I'm using Adobe Reader X. When my PDFs are published with the TOC, I get this:

On my non-business computer, I installed a Trial version of Captivate 7 and it corrects the problem. I added the TOC back to my training PDFs. Now my trial has expired and my training PDFs expired.

Will someone tell me what the difference is from Captivate 6 to Captivate 7 to correct this problem? I will not have access to Captivate 7 until my employer works it out with Adobe site licensing.

Thanks

Kelley

Issue

When you publish Adobe Captivate projects with a TOC as PDF, the published SWF content doesn't play in Acrobat XI.

http://helpx.adobe.com/captivate/kb/captivate-swf-doesnt-play-acrobat.html

Solution

1. Download the hot fix from the following locations:
1. a. If you are using Adobe Captivate 6.0.1 (build 6.0.1.240), click here. https://workspaces.acrobat.com/app.html#d=dPNipWAhuCCdDrN4EZRGMA
2. b.
3. c. If you are using Adobe Captivate 6 update for subscription and Adobe Software Assurance customers (build 6.1.0.319), click here. https://workspaces.acrobat.com/app.html#d=UKMjxvniyoH5iIuf*CTJCw

Note: You are prompted to provide your Adobe ID and password while downloading the hot fix. If you do not have an Adobe ID, you can easily create one following the onscreen instructions.

2. Extract the files from the downloaded ZIP file and save them in a folder, for example, my folder.
3. Close Adobe Captivate.
4. Navigate to the sdk\libs\cplibs folder in the Adobe Captivate installation directory:
- C:\Program Files\Adobe\Adobe Captivate 6 x64
- C:\Program Files (x86)\Adobe\Adobe Captivate 6
- /Applications/Adobe Captivate 6
5. Go to <install directory>\sdk\libs\cplibs\9.0 folder and do the following:
- Rename cpTOC.swccpTOC.orig, and MainMovie.swcMainMovie.orig.

a. Copy cpTOC.swc and MainMovie.swc files from the downloaded ZIP (Step 2) in \sdk\libs\cplibs\9.0.
6. Repeat step 5 for <install directory>\sdk\libs\cplibs\10.0 folder too.
7. Launch Adobe Captivate and republish your project.

Important: With this fix, you can play the SWF file in Acrobat 11. However, self-paced learning is not supported. (When you stop and resume the course, the course begins all over again and does not take users to the point where they stopped earlier.)

Varun Kalra · Answer

Hi there,Please open Adobe Reader or Acrobat, then go to edit > Preferences and then security (enhanced) > and turn the protected view off and enhanced security unchecked and then close and open the reader and then open that PDF.Thanks.

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