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jorgenf50250910
Known Participant
September 11, 2023
Question

Perpetual license

  • September 11, 2023
  • 1 reply
  • 351 views

We have a client that requires a perpetual license for their e-learning tool. We hope the tool they choose will be Captivate and they have purchased an initial 2 licenses. On the download page it specifies that 11.5.5 is the version to use for serial key/ perpetual license. However their IT department have tried to install this and come back with the reply that this will not be possible on the test machine on a highly secure network. I thought perpetual license and serial would equal no network authentication, but cannot find any more information on the subject. Does anyone know more about this and possible limitations?

 

Thanks Jorgen

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    September 11, 2023

    Sorry, but Captivate is no longer available with a perpetual license since version 11.8 as you already detected.

    Not sure which type of problems occurred? The need to access the WWW perhaps?  

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 11, 2023

    That would most likely be the reason.  All Captivate versions require access to the internet so that Adobe can check the user has a currently active subscription license.

    J
    jorgenf50250910Author
    Known Participant
    September 11, 2023

    On this page it says that you can use 11.5.5 with a perpetual license if you have a serial - not sure where one would find it or even enter the serial. Any tips are much appreciated 🙂

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