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kellynh77340717
Participating Frequently
May 15, 2018
Question

"Play audio" action not working properly since Chrome update

  • May 15, 2018
  • 2 replies
  • 673 views

Hey there,

I am experiencing an issue with the "play audio" action in advanced actions. Using version 9.0.1.320.

I am finding that when I use this action, conditional or standard, tied to a shape button or click box it does not work when previewing HTML5 at all. I have tried it with and without autoplay selected. I am also finding that it is inconsistently working when published in HTML as well. Other co-workers have helped me in testing with the same results.

It was discovered after I completed a course last week and my mgr was reviewing it. I had several activities with feedback and she was not getting the audio for the feedback at all, but I could hear the feedback when I tested it. Then we heard about the Chrome update and realized that may have something to do with it. I updated Chrome and cleared my cache and now I am also seeing the same results with no audio.

Anyone else experiencing this?

    This topic has been closed for replies.

    2 replies

    Lilybiri
    Lilybiri
    Legend
    May 15, 2018

    You must have missed some discussions. Chrome has imitated the browsers for mobile devices: took out the AutoPlay for all HTML pages, and sees no difference between normal webpages and eLearning pages. The present solution could be to use another browser until they decide to do the same. Lot of noise about that, I started a discussion but discussions are not very popular:

    How to cope with Autoplay turned off? - eLearning

    You are on CP9, but have to know that the most recent version of CP2017 did turn off AutoPlay as well, not only for responsive projects but also for HTML output for non-responsive projects. To replace the ugly white screen with the default black play icon, I offered some suggestions in this blog post:

    Poster Image - AutoPlay - Captivate blog

    Someone found that blog as well, as you can see....

    Dar29
    Dar29
    Known Participant
    May 15, 2018

    Lilybiri... that answered my unasked question... why did my current project stop autoplaying! Seems strange that the AutoPlay option is still available, but I'm guessing that's for swf output.

    Lilybiri
    Lilybiri
    Legend
    May 15, 2018

    Indeed, for SWF output, as long as it lasts, it is still possible to have AutoPlay and Preloader (works only in SWF as well). But for HTML output you'll have to cope with AutoPlay disabled. To be able to upload a poster image (was also possible for SWF, did that mostly because I hate somethingplaying automatically when getting to a web page) you have to uncheck AutoPlay.  For an easier workflow I proposed some feature requests in the discussion mentioned above. If you could help to log those requests?

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    May 15, 2018

    The reason for this is that the most recent update to Chrome addresses a concern that many users had about multimedia automatically playing when visiting certain websites. In most cases, this was video or audio advertising that was very obtrusive. The solution that Google and other browser makers have implemented was to disallow multimedia from playing. I've also noticed that several of my older publicly available courses are now not playing the audio from the first slide.

    The solution, in this case, is to republish your project with Autoplay turned off. This way users will be presented with a blank slide and a large play button. This gives your users the ability to opt-in to playing your eLearning project. It does mean an extra step for your end users but it should allow all multimedia to run properly.

    You can make this intro slide a little more interesting by performing some customization. Check out this video tutorial to see what is possible:

    Adobe Captivate - Get Rid of Blank Project Startup - YouTube

    Some additional information is available here:

    Captivate responsive courses will not auto-play on browsers

    Paul Wilson, CTDP
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