Play button/playbar unavailable

Forum|Forum|10 years ago
October 30, 2015
3 replies
1044 views

Whenever I publish a video to SWF in Captivate 9 and upload it to our LMS, the play button and playbar do not work when the file first loads. It is almost as if something is blocking them. I can tab to the play bar but I can't click any of the buttons. The play button/play bar worked fine in my previous version of Captivate 6. I didn't change any of the SCORM settings.

captivate 9

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pmacallister

Participant

I have the same problem, but with publishing in HTML5. I have produced the work, when I publish it to my LMS(Moodle), the navigation buttons do not show on iPad and mobile. They do show on my computer. I have had to add my own buttons in.

Lilybiri

Legend

Is this a default or a custom playbar?

K

katem29657468Author

Participating Frequently

We are using the Captivate Default playbar.

RodWard

Community Expert

There could be some issue with your playbar now that you've moved from Cp6 to Cp9.

To test if the issue is with the playbar, take a copy of your course, change it to a different Skin or Theme, then publish and upload to your LMS. See if you can then use the playbar.

K

katem29657468Author

Participating Frequently

I just tried using a different skin and playbar and re-published. It is still doing the same thing. Playbar/play button aren't accessible once the video loads in the LMS.

RodWard

Community Expert

OK. You've got me thinking about another scenario here. Is it possible that the video is just sitting over the top of your playbar and for that reason you cannot see it? (Videos will usually be sitting above other slide elements.

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