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gamookie
Participant
February 1, 2016
Question

Please cancel my subscription

  • February 1, 2016
  • 2 replies
  • 287 views

I can appreciate the business decision to make subscription cancellation so difficult that we will just get frustrated and let the subscription hold. That strategy has worked for AOL for years.

However, I would like to cancel my subscription.

I have finished my one-year commitment and would not prefer to make another year-long commitment at this time.

The fact that you don't have reasonable subscription management tools in my account makes me doubt your overall commitment to customer service.

The fact that we have to talk with Customer Support to cancel our subscription and that Customer Support is non-responsive, instead sending us to the public forum, shows that you have made the business decision not only to put customers through unnecessary steps, but also that you don't mind people airing their complains about your organization in public.

So... I only had one reason to cancel my subscription before. Now I have several reasons to cancel, and a few more to talk to others in my field about not renewing or subscribing in the first place.

This has not been a positive customer experience overall.

Please send me a customer satisfaction survey, I am more than happy to answer it.

    This topic has been closed for replies.

    2 replies

    V
    Adobe Employee
    VikasMahajan
    Adobe Employee
    February 2, 2016

    Hi Robert,

    Thanks for your reply.

    Your subscription for Cp has been duly cancelled without any early termination fee (which is 50% of the remaining month) and you will not be charged for any upcoming month.

    Thanks for being with Adobe, we really appreciate your business.

    Thanks and Regards

    Vikas Mahajan

      V
      Adobe Employee
      VikasMahajan
      Adobe Employee
      February 2, 2016

      First of all welcome to Adobe Forums.

      I sincerely apologize about the inconvinience you have faced in order to cancel the subscription.

      I understand that you didn't have a smooth experience whereas we have taken the feedback and make sure that every customer should have a better experience.

      Please send us the required information as mentioned in the Private message so that we can help you with the request asap.

      In case of any further clarification please do reply.

      Thanks and Regards
      Vikas Mahajan

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