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A
Anonymous
October 10, 2007
Question

Poor Audio Quality after Export to Flash

  • October 10, 2007
  • 2 replies
  • 1145 views
Hello everybody,
we produce software demos with audio using Captivate 2. The audio is recorded in a professional studio and imported into Captivate as high quality .wav-files, usually one file spread over a number of slides. All sound quality settings are at the highest levels, but after exporting the project to Flash (we use our own demo player with advanced menu functions) the sound quality is poor. It seems that the quality gets even worse when we do a lot of changes on the audio within Captivate. Does anyone have suggestion how this loss in qualitiy can be avoided?

Thanks in advance
Chris

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2 replies

A
Anonymous
October 11, 2007
Hi Mark,
thanks for your answer. The sound from Captivate is exported to WAV without any losses. The trouble starts as soon as the project is exported to Flash and there are other problems too. Sometimes parts of the sound are missing, the mouse movement is linear and sometimes clicks can be heard although we unchecked this in Captivate.

There is a newer thread http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=470&threadid=1289827&enterthread=y where similiar problems have been reported. Communitiy expert Larry suggests, not to export Captivate to Flash at all because of the bugs. Are things getting better with Captivate 3/ Flash CS3?

Best regards
Chris
A
Anonymous
October 11, 2007
Hi Chris,

I would suggest that in this first instance you try exporting the audio using the Advanced Audio dialog box. (Audio > Advanced Audio...) as both MP3 and WAV and check the quality of the audio in another audio player.

Apart from lowering the quality of the audio or the encoding frequency there really isn't any reason why Captivate would degrade the audio.

If you still encounter problems then I would suggest you provide us with a link so that one of us can download the WAV file and see if we can reproduce the problem.

Regards - Mark
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