Inspiring

Question

Popup blocker message

Forum|Forum|8 years ago
September 19, 2017
13 replies
12728 views

Hi

Since moving to Captivate 2017 we have started getting this message come up when a learner selects a link to a pdf (that is either on our website or in our online knowledge repository. I have checked using IE11 and Chrome - made sure the pop up blocker is off - but still get this warning. I'm certain the popup blocker is off because our LMS uses popups and I wouldn't be able to see the module at all if they were still on

The pdf tab opens ok but this message is making our learners a little unsettled. Anyone else experience this? Anyone know if there is a setting in Captivate that needs to be ticked/unticked?

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tinawiltinAuthor

Inspiring

Thanks Lilybiri -

I am wondering if this is a bug because I if I check theCaptivate 8/9 version of the module this pop-up message does not happen. When I open it ,save in Captivate 2017 and then publish the pop up occurs.

What do you experts think? And if it could be a bug how do I let Adobe know?

Lilybiri

Legend

You are the first to report this (I am daily on this forum), not sure if it is a bug, or something is awry in your setup. But here is a link to the form:

bug report

tinawiltinAuthor

Inspiring

Hi Lilybiri

When you refer to 'awry in your setup' are you meaning the captivate install itself? Or some other aspect of my computer setup?

I've now produced a test module just a couple of screens with a smart shape as a button with an action 'On success open URL or file'

and a hyperlink "Open a file' and then pasted in the url that the pdf file was sitting at.

Even when I run preview as project (not loaded into our LMS) I still get this pop-up blocker warning. As you can see from the screen shot below the pop up blocker is not on

tinawiltinAuthor

Inspiring

Here's a screen shot of the message

RodWard

Community Expert

That looks like a message that is generated from the Captivate project itself, rather than the browser. It might be invoked by an Advanced Action.

I suggest you go to Project > Advanced Actions and look through the Advanced Actions listed as used in the project and see if there is one that is executing some JavaScript to show an alert box. If you find one, check the Usage to find which slide it is used on.

tinawiltinAuthor

Inspiring

I'll check that Rod but this issue is now happening in at least three of our modules and I know for sure that two of them do not have a JavaScript command to show an alert box. The link has been put in two different ways in two different modules:

1) Smart shape as a button with an action 'On success open URL or file'

and

2) as a hyperlink "Open a file' and then pasted in the url that the file was sitting at

and we are getting the same message.

I agree it does look like a Captivate generated message and the actual colour changes according to the skin settings that we have chosen.

RodWard

Community Expert

Can you show a screenshot of the error message?

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