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annwilliams1967
annwilliams1967
Participant
February 17, 2015
Answered

PowerPoint parsing into Captivate 8 issues - where are the Adobe personnel to get this right?

  • February 17, 2015
  • 2 replies
  • 489 views

In Captivate 5.5 I can import PowerPoint slides without any problems, BUT in Captivate 8 the parsing is TERRIBLE (even in high fidelity) leaving me with this result:

I have checked the size of the PP page vs the size of the Captivate software simulation video. I have imported it into an existing capture, I have started a new PowerPoint project and I have imported it into a new Blank project. Nothing works! The parsing is still terrible.

I have now read a number of Forum posts about problems with importing PP into Captivate 8 - NONE of which had answers.

So my real question here is: where are the actual Adobe staff members to answer this question and FIX THE PROBLEM! I have a contract to make videos for a company and I will lose my contract if I cannot produce good quality work.

This is NOT GOOD ENOUGH!!!!

    This topic has been closed for replies.
    Correct answer Lilybiri

    No one is paid here, except the occasional staff user that pops in. As I told: I am not paid at all! From what I heard, the Articulate forum is acting the same way?

    You can report bugs with this form:

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&loc=en

    2 replies

    R
    rgcunningham
    Inspiring
    February 17, 2015

    Has anybody tried the chat feature with support?

    Contact Customer Care

    Lilybiri
    Lilybiri
    Legend
    February 17, 2015

    Sorry, but this is a USER forum, not technical support from Adobe.

    I still wonder why people use Captivate to convert PPT, why not use a real plug-in for PPT (which is presentation software)?

    annwilliams1967
    annwilliams1967Author
    Participant
    February 17, 2015

    Hi Lilybiri

    Firstly - I use Captivate extensively for software simulation recordings with PP pages in between to break it into chunks. (If I didn't I would use my Articulate Storyline software.)

    I know this is a Forum - but isn't it run by Adobe for paying Adobe USERS?  Whenever I try to scratch around the Adobe website for technical support I get directed to the Forums. So I am extremely frustrated to say the least.... (After all, Adobe isn't freeware so leave the support up to kind-hearted fellow users to respond to instead of paid designers?)

    What bugs me no end is that it this functionality worked perfectly well in previous Captivate versions but is a total train smash for version 8...

    I would like to hear how I can report this to someone at Adobe and have this bug fixed! Asap.

    Thanks

    Lilybiri
    LilybiriCorrect answer
    Legend
    February 17, 2015

    No one is paid here, except the occasional staff user that pops in. As I told: I am not paid at all! From what I heard, the Articulate forum is acting the same way?

    You can report bugs with this form:

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&loc=en

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