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Known Participant
June 15, 2016
Answered

Pre-test Question slides crashing my project

  • June 15, 2016
  • 1 reply
  • 303 views

Hi guys,

Here's my weekly Captivate 8 question! (I've come to love how it should still be in beta....)

I'm attempting to insert a multi-choice question slide, as a pretest, but each time I click OK, captivate just flat-out crashes. no error messages or bug report dialogue appears, it just dies.

i've re-started the machine several times, and made sure no other software is running.

I really want to love Captivate, I do, so i hope someone can shed some light on this issue, one of many, many issues i've encountered since buying this product.

Here's my spec;

Mac Pro (mid 2010)

2 x 2,66GHz 6-core Intel Xeon

24 Gb RAM

ATI Radion HD 5770 1024Mb

OS X Yosemite 10.10.5

And i've got Tb's of storage still available.

Please help! Thanks for your time.

Karl

*update - installed the 8.03.290 patch. Now EVERYTHING crashes Captivate! i have no such issues with any other Adobe product, or any other app.

This topic has been closed for replies.
Correct answer Lilybiri

Can you try if this is happening also in a new project? In that case use the CleanPreferences, please.

1 reply

Lilybiri
Legend
June 15, 2016

When did you last clear the cache?

Known Participant
June 15, 2016

Hi Lilybiri,

Thank you, as ever, for your response.

I hadn't cleared it for a couple of weeks. have just done so but the problem persists, not just for pre-test question slides but for graded and survey too.

Lilybiri
LilybiriCorrect answer
Legend
June 15, 2016

Can you try if this is happening also in a new project? In that case use the CleanPreferences, please.