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JBourgoin
JBourgoin
Inspiring
November 19, 2015
Question

presenter 11 add-in doesn't appears in Powerpoint

  • November 19, 2015
  • 4 replies
  • 4977 views

I just installed Presenter 11 (trial)

I uninstalled Presenter 10 before installing Presenter 11

But, I don't see the Presenter Add-in in Powerpoint. 

I tried all the thing that I know : In Powerpoint, options, add-in.... etc... And the Addi-in is not there.  So I can't activate it.

I also try that https://helpx.adobe.com/presenter/kb/presenter-not-loading.html

At step6, I get the error... "MenuLauncher.dll is not a valid Office Add-in"

On step 8, I can't find that location

"Go to the location HKEY_LOCAL_MACHINE > Software > Microsoft >Office > 15.0 > ClickToRun > REGISTRY > MACHINE > Software > Wow6432Node > Microsoft > Office > PowerPoint >AddIns >AdobePresenter.COMAddin."


I can find the location

HKEY_LOCAL_MACHINE > Software > Microsoft >Office > 14.0     (but what is " > ClickToRun" ???)

And I can find the location

> REGISTRY > HKEY_LOCAL_MACHINE > Software > Wow6432Node > Microsoft > Office > PowerPoint >AddIns (but ">AdobePresenter.COMAddin" is not there !!!)


I'm on Win7, Office 2010



What can I do ??

This topic has been closed for replies.

4 replies

M
MarkAllenSchneider9462053
Inspiring
January 14, 2017

I am encountering problems as mentioned above.  Office 16, Presenter 11, Windows 10.  The registry hack did not work for me.  Are you suggesting we roll back to Office 2013????  One would expect when Adobe releases a product it has been tested to work in conjunction with the intended program.  This has created great problems for myself and my client.

P
Padraig_M
Participant
August 10, 2016

Hi,

      I have the same message when installing Presenter 10 with Office 2016:

"MenuLauncher.dll is not a valid Office Add-in"

It appears that Presenter has placed the add-in in an older registry location:

HKEY_LOCAL_MACHINE > Software > Microsoft >Office > PowerPoint >AddIns >AdobePresenter.COMAddin

Rather than the expect location for Office 2016:

HKEY_LOCAL_MACHINE > Software > Microsoft >Office > 16.0 > ClickToRun > REGISTRY > MACHINE > Software > Wow6432Node > Microsoft > Office > PowerPoint >AddIns >AdobePresenter.COMAddin

or

HKEY_LOCAL_MACHINE > Software > Wow6432Node > Microsoft > Office > PowerPoint >AddIns

I'm using Presenter 10 (64-bit) with 365 Office 2016 (32-bit) on Windows 7 (64-bit). I'm not sure if this is an issue.

Can you please send me the registry updates: [personal info deleted by mod, forum policy]

P
Padraig_M
Participant
August 18, 2016

Hi,

     the problem appears to be that when Presenter 10 is installed it chooses to install the 32-bit or 64-bit version. The installer loaded the 64-bit version, whereas the 32-bit version is required for PowerPoint 2016 32-bit.

Once Support installed the 32-bit version, the problem was solved and the add-in was loaded to the correct location:

HKEY_LOCAL_MACHINE > Software > Wow6432Node > Microsoft > Office > PowerPoint >AddIns

Thanks to the Support team for their help.

    K
    kornieme
    Inspiring
    July 29, 2016

    I am having the same issue after Presenter 11 crashed and attempted the fix above and it did not work. Uninstalled and reinstalled and its not showing still. What do I need to do?

    S
    Adobe Employee
    soumodiptoc1991
    Adobe Employee
    November 20, 2015

    Hi,

    Sorry to hear about this.

    Kindly If you can provide your mail id so that I can guide you through the steps to get the Addin.

    Thanks,

    Soumodipto Chatterjee

    Presenter Engineering Team

    Adobe

    JBourgoin
    JBourgoinAuthor
    Inspiring
    November 20, 2015

    I just wrote you a email.

    For now, I uninstall Presenter 11 trial and re-install Presenter 10.  it worked.

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