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daniellel21647745
Participant
May 15, 2016
Question

Presenter 11 & Win 7: Video Express will not launch

  • May 15, 2016
  • 1 reply
  • 341 views

I have installed (and reinstalled) Presenting 11 twice and still I am unable to open Video Express.

When clicking the Video icon the PPT displays in presenter mode, I closed PowerPoint and try to open Troubleshoot Adobe Presenter Video Express, the error message displays  Also,  I have closed all other programs.

From Task Manager, I can end the program,  But, sill never able to get it to fully launch and record a video.

Any suggestions?

This topic has been closed for replies.

1 reply

A
Adobe Employee
Ashish.K
Adobe Employee
May 16, 2016

HI Danielle,

I have sent you a PM. Please respond.

Regards,

Ashish

Web-site
Web-site
Participant
June 6, 2016

When launching Vodeo Express from Presenter I consistently get the following message:

Any suggestions?

R
Adobe Employee
renzildsouza
Adobe Employee
June 24, 2016

Hi Chuck,

Sorry for the delay in responding. I have replied to you in your other post. Here is a copy of the reply:

Does Video Express launch fine from the Start Menu?

Can you also send us a diagnostic log? You will need to launch 'Troubleshoot Presenter Video Express' from the Start Menu, and then close the app. It will prompt you to email us the logs. Please email it to us and we will have a look at it asap.

Thank you,

Renzil D'Souza

PVX Team

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