Preview does not work

Forum|Forum|5 years ago
May 27, 2021
2 replies
940 views

Unfortunately, the preview in captivate does not work. I can only preview the next five slides. When I publish it I can also not review it. It simply doesnt stop loading.

Do you have an idea what the problem is?

This topic has been closed for replies.

R

RobHom

Participant

I had a similar situation, the preview didn't stop loading.
This after the course was exported (XML), tranlated and imported again.
A specific character (÷) in the subtitles (captions) was converted into \'d7. After converting it baxk, the preview function was working correctly.

Everytime you export this character into XML, it will be converted into \'d7 !

Lilybiri

Legend

To help you figure out the problems, I need some more details.

Which exact version number do you use? You find tihe full version number under Help, About Captivate.

If you are working on a non-responsive (Blank) project, you need to know that the only Preview method which is showing a temporary HTML5 output is F11, Preview HTML in Browser. The other preview methods use a temporary SWF output and due to the death of Flash Player that is now obsolete. You will not have that problem if you are working with a responsive project.

Did you check the HTML tracker under the Project menu? Maybe you have incompatible objects in your course?

Is the server to which you upload the published HTML output folder supporting JSON? Or do you upload to a LMS?

How big is the output folder?

P

Pauline5CD5Author

Participant

I am using Captivate 2019 11.5.5.553 and I am working on a responsive project.

I checked the HTML tracker and kicked out the one slide which was not compatible. However, it still doesn't load.

How can I check whether my output folder supports JSON?

My file has a size of 68MB.

Thank you so much for your support

RodWard

Community Expert

Try going into your Windows Settings and change your default app for web browsing to something else. E.g. if it is currently set to be Windows IE. change it to Chrome. If it is Chrome, change it to MS Edge. Reboot Captivate and try again.

When I am having difficulties getting the HTML5 preview to work that is what I do and it almost always works.

Does it work for you?

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