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A
Anonymous
June 13, 2009
Question

Preview in Web Browser stopped working

  • June 13, 2009
  • 1 reply
  • 1219 views

Hello -

I used to be able to preview my project in Web Browser but today for some reason after I click it, the window opens and it looks like it is generating but when it finishes the browser window does not open.  I can preview Project, Preview from this Slide and Preview next 5 slides but not from Web Browser anymore.  I am using CP 4 and I recently updated with the new patch.

I have completely closed CP and rebooted but still not able to Preview in Web Browser. Is there something I can do to get this to work again?

Manola

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    June 13, 2009

    Hi Manola

    How long have you given the preview? You may be seeing an inordinate lengthy delay as the project loads up.

    Cheers... Rick

    W
    wfmayo
    Participating Frequently
    July 7, 2009

    I am the onsite tech at a Bell Helicopter plant and one of my users is having the same problem.  She has been using Captivate 3 for awhile and it stopped previewing after I upgraded her laptop from 1 GB of RAM to 2 GB.  It was working fine till then and she knows it takes some time to compile but now it is not previewing.  This happened once before and phone support tried to uninstall and reinstall without capturing the license and they were not able to reinstall.  I spoke to 3 Adobe phone techs and finally was able to reinstall Captivate 3 and it started working after the reinstall.  I would hate to have to uninstall and reinstall again, the reinstall was just over a month ago.

    RoboWizard
    RoboWizard
    Inspiring
    July 7, 2009

    Hi there

    You might want to try clobbering the Captivate settings file. For Captivate 3 on a Windows XP PC you would look in the following location:

    X:\Documents and Settings\XX\Application Data\Adobe\Adobe Captivate

    X = Drive letter

    XX = Logged in user name

    In this location (Which you may need to coax Windows into allowing you to see) you should find a file named captivate_v30.dat. Just Close Captivate and delete this file. Then restart Captivate. Captivate should bake you up a fresh one on the spot. And it may correct the issue.

    To my knowledge this is the closest you can get to a fresh install without actually reinstalling.

    It would really be way cool if we had a secret key combination that could be issued while Captivate was in the process of starting up that would accomplish this. Either that, or an option we could choose in the application itself. If you feel as I do, please consider requesting it via the Wish Form!

    Cheers... Rick

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