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criswelljulie
Inspiring
November 15, 2010
Answered

Preview works; Published Output is all black and audio fails (.exe &.swf)

  • November 15, 2010
  • 1 reply
  • 1110 views

Original demonstration videos were CP4, I converted them to CP5 and added audio.  Preview mode displays everything as intended.  When publishing to a local location in .exe or .swf just displays a window where the movie should be playing but it is completely black.  Audio begins to play but stops at the same time the screen goes black.  I uninstalled and reinstalled Flash Player 10.  I have attempted modifying the Quality settings from high (24 bit) to low (8 bit) but that didn't change anything.

I have successfully upgraded and published previous CP4 ot CP5 videos.  Unsure as to why the last 3 video upgrades I tried are failing.

If anyone can offer any assistance, it would be much appreciated.

Thanks, Julie

    This topic has been closed for replies.
    Correct answer

    Hi Julie,

    If your project has text animations and you have the latest flash Player ( 10.1.102.64) then the issue is known and is resolved, i request you to please follow the steps mentioned in the following blog post to solve the issue.

    http://blogs.adobe.com/captivate/2010/11/solution-for-cp5-content-not-working-with-the-latest-flash-player-version.html

    Let us know if this resolved the issue.

    -Ashwin Bharghav B

    Adobe Captivate Team

    1 reply

    A
    Anonymous
    Correct answer
    November 15, 2010

    Hi Julie,

    If your project has text animations and you have the latest flash Player ( 10.1.102.64) then the issue is known and is resolved, i request you to please follow the steps mentioned in the following blog post to solve the issue.

    http://blogs.adobe.com/captivate/2010/11/solution-for-cp5-content-not-working-with-the-latest-flash-player-version.html

    Let us know if this resolved the issue.

    -Ashwin Bharghav B

    Adobe Captivate Team

    C
    criswelljulieAuthor
    Inspiring
    November 15, 2010

    Excellent, thank you.  I apologize for any inconvenience.  I searced all topics for black screen and found nothing; then discovered a few topics right on the front page that were related.

    Thanks again for the quick response.  Published output works.

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