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E
ebano
Participating Frequently
July 22, 2020
Question

Previewing quiz project

  • July 22, 2020
  • 2 replies
  • 449 views
Hello, all. I'm a new Adobe Captivate user and I'm having problems previewing a quiz project. I'm getting the following error: Hmmm… can't reach this page
html5temp14232374726875pre’s server IP address could not be found.
ERR_NAME_NOT_RESOLVED. I don't have a clue interpreting the error. Any help is much appreciated.
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    2 replies

    C
    Curiosity killed aKit
    Participant
    June 7, 2021

    Troubleshooting may vary depending on your Captivate version and release + OS. I'm using 2019 Release 11.5.5.553 on Windows 10 and this TS works for me.

    1. Close Captivate first.

    2. Open C:\Program Files\Adobe\Adobe Captivate 2019 x64\utils

    3. Then double click on clean preference win.bat

    4. Relaunch and check

    markw57746223
    markw57746223
    Participating Frequently
    June 9, 2021

    This started popping up more frequently for me lately. Usually restarting the computer would resolve it. However, my solution has been to stop previewing (HTML 5 in browser), and instead, I just publish to computer and open the resulting index_scorm.html file. 

     

    Mark -

    Mark_W
    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 22, 2020

    When you do a Preview publish to HTML5 Captivate tries to create a temporary web server environment in which to run your project output.  That web environment is the html5temp14232374726875pre part of the error message.  The web browser is trying to resolve the web address to a specific IP address and is running into problems because it cannot find a web domain with that specific name.  That's why it throws ERR_NAME_NOT_RESOLVED.    

     

    There are several reasons why this can happen but whenever it happens to me I am generally able to resolve it by just going into my Windows settings and changing the Default Application for HTML pages to a different browser.  If the current default browser is Microsoft Edge, I change it to Chrome, or vice versa.  I do not know WHY this fixes the issue, but it does.  The issue may later reappear and then you just change the default browser back again to reset things.

     

    It would be lovely if someone inside the Adobe Captivate team were able to comment on this issue (it's very common) and explain why it happens, but they don't generally offer any help here on the forum.  We very much WANT them to.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      July 22, 2020

      Some good information here about this issue as well: https://www.ionos.com/digitalguide/hosting/technical-matters/err-name-not-resolved-error/

      E
      ebanoAuthor
      Participating Frequently
      July 24, 2020

      Thanks for the assistance, RodWard. I tried changing the Default Application for HTML pages to Chrome and Firefox but unfortunately, getting the same error. Currently, I just have the slides in my project. I have the first slide as the beginning slide and trying to preview by selecting 'from this slide' option. Still at a loss.

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