Skip to main content
E
Exciting_care0D4C
Participant
April 5, 2016
Answered

Previously published captivate 9 courses not playing audio

  • April 5, 2016
  • 2 replies
  • 258 views

I have been using Captivate 9 and have published the same courses several times. Recently, when the course is published and posted to a website, the CC text is missing and the audio is not playing. None of the settings have changed in the captivate. So I have had CC text and audio before but now I do not. Is this on my end? Do I need to clear my cache. Or is it on the webmaster's end? If it's the latter what doe she need to do?

This topic has been closed for replies.
Correct answer RodWard

Does the CC text and audio still work for you when you view the same content at your end?

The CC text is part of the project skin/playbar.  Is it possible the webmaster only posted the main SWF and not the other SWF that supplies the playbar?

2 replies

zeeshan hussain
Adobe Employee
zeeshan hussain
Adobe Employee
April 6, 2016

Hi,

Could you please share the .cptx file of your project using drop box. (zhussain@adobe.com)

Thanks,

Zeeshan Hussain

Adobe Captivate Engineering Team

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
April 6, 2016

Does the CC text and audio still work for you when you view the same content at your end?

The CC text is part of the project skin/playbar.  Is it possible the webmaster only posted the main SWF and not the other SWF that supplies the playbar?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices