Problem downloading assets in new 11.5.0 version

Forum|Forum|6 years ago
June 15, 2019
3 replies
4144 views

I'm loving a lot of the features in the new update, but I'm running into an issue when trying to download new character assets. I can browse the characters just fine, but after I click the download button, everything freezes on this screen. I am locked out from any other Captivate functions, and after waiting for 20 minutes, the issue doesn't resolve. I have to force quit the application to proceed. Does anyone have thoughts on how to resolve this issue?

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Correct answer Charushree_MB

Hi,

Please clear your Content folder and Character_11_5 folder:

C:\Users\Public\Documents\Adobe\eLearning Assets\ Content

C:\Users\Public\Documents\Adobe\eLearning Assets\Character_11_5

Clear your preferences :

C:\Program Files\Adobe\Adobe Captivate 2019 x64\utils\CleanPreferencesWin.bat and relaunch captivate.

Please write to me at cmb@adobe.com if thr issue still persists.

Thanks,

Charu

StephanieBogDog

Known Participant

Thank you, the directions worked for me 10/13/2021

D

deejy123

Inspiring

Hello,

I have a question about clearing the contents. I want to be sure about how I am to clear the contents. When I get to each of the folders like the Content folder under Assets folder do I delete everything in that folder? Or what's in the folders. Then go to Character_11_5 and delete everything in that folder? And so on.

Thanks for any help.

J

JohanBANELLA

Inspiring

Hello, I have the exact same problem and tried the answer given by Charushee_MB, but unfortunatelly it does not work.

So my issue remains.

Are there some other tricks to try?

Thanks

A.