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H
herveant
Participating Frequently
November 9, 2018
Question

Problem loader on video

  • November 9, 2018
  • 6 replies
  • 723 views

Hello,

i have a problem with video in captivate.
when a video dont start from the begening of  a slide,  a grey screen and  loader  appear when i play the slide.

Is there a solution for this ?

    This topic has been closed for replies.

    6 replies

    L
    LineP
    Known Participant
    November 12, 2018

    Well...

    When it's HTML5 and MP4-files there is not much you can do about the buffering/preloading issue. In the future I hope Adobe will take a look at Media Source Extensions.

    I would recommend, that you host your video files on a CDN and then embed them into your slides.

    /Jacob

    R
    rvmouth
    Known Participant
    November 15, 2018

    Thank's for your  answers but  Is not a problem of size. The problem is just with captivate and Edge.

    After three month I think than captivate is not the best Adobe application.

    Lilybiri
    Lilybiri
    Legend
    November 15, 2018

    Captivate is Adobe's unique eLearning authoring tool.  Since this only happens in Edge, why do you blame Captivate and not that browser?  Did you check the setup of Edge? 

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    November 10, 2018

    Check the file size of the video. Also, check the bit rate. When you encode your video for publishing make sure you choose settings that are appropriate for delivery over the internet. So often people publish their videos only thinking about getting the best quality instead of thinking about optimizing for fast delivery. I would rather have a lower resolution and lower bitrate video that starts right away then have my learners sitting there waiting for what seems like forever for a video to start.

    Paul Wilson, CTDP
    H
    herveantAuthor
    Participating Frequently
    November 9, 2018

    this problem appear  only on Edge navigator not whith Chrome, IE or firefox.

    Is not a problem of size my video  is only 169 Ko!

    Lilybiri
    Lilybiri
    Legend
    November 9, 2018

    Are you publishing to SWF? Edge browser doesn't support Flash content anymore, contrary to the other browsers.

    R
    rvmouth
    Known Participant
    November 9, 2018

    No i publish in html5

    H
    herveantAuthor
    Participating Frequently
    November 9, 2018

    i want to use several  small video during my presentation. But dont want to see this loader during the presentation.

    Lilybiri
    Lilybiri
    Legend
    November 9, 2018

    Sorry, but video files are large. If you embed them (streaming video could be a solution) they have to be loaded. All depends also on the bandwidth and used devices of course.

    H
    herveantAuthor
    Participating Frequently
    November 9, 2018

    the version Captivate 2017.
    I only put the video on the slide.

    Lilybiri
    Lilybiri
    Legend
    November 9, 2018

    Video has to be loaded. Are you using event video or synchronized video? Which version, please?

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