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November 20, 2015
Answered

Problem when upgrading from Captivate 8 project to Captivate 9

  • November 20, 2015
  • 2 replies
  • 1008 views

I am trying to edit a project using Captivate 9 that I had previously been maintaining using Captivate 8.  But something seems to be happening to the Advanced Actions.

I have been using an conditional advanced action on the first screen, but after I open the file and save it with Captivate 9, the advanced action stops working correctly.  When I looked at it (no edits were done to it), it had become a Standard Advanced Action (versus a Conditional Advanced Action).

In this picture I have both Captivate 8 and Captivate 9 open at the same time (2 different Captivate files), just so you can see the differences.

Originally this (and other) advanced actions were created using Captivate 7, but I had no problem once I moved to Captivate 8.

I am wondering if when I first open a Captivate 8 file using Captivate 9, should I go through each and every advanced action and re-update them before I save the .cptx file for the first time in Captivate 9?

Thanks.

Randy

This topic has been closed for replies.
Correct answer Lilybiri

Install the hotfix released several weeks ago (not really a patch, it has to be done manually contrary to a patch that can be installed using Upgrade option). You can find the link and documentation in this KB article:

Hot fix | Adobe Captivate 9 issues

2 replies

Lilybiri
LilybiriCorrect answer
Legend
November 21, 2015

Install the hotfix released several weeks ago (not really a patch, it has to be done manually contrary to a patch that can be installed using Upgrade option). You can find the link and documentation in this KB article:

Hot fix | Adobe Captivate 9 issues

November 21, 2015

Thank you both (RodWard & Lilybiri) for your quick responses.

Randy

RodWard
Community Expert
Community Expert
November 21, 2015

This is a known issue with the current version of Captivate 9.0.

Adobe has released a patch for this issue.  There are other threads on this forum that have links to the patch.  You should be able to search for it.